AppMakers, Managed IT Services (Variant C design draft)

★ Top 5 on Clutch's National Managed Service Provider list

Built and maintained mission-critical software for a decade, now running the IT around it

Ten years running production software taught us how enterprise operations actually fail. We built our managed services practice on that lesson, run by a dedicated MSP team and scoped to your environment.

30-minute discovery call, opens with a senior engineer, not a sales rep
Response within one business day
NDA available before the call

Clutch★★★★★ Top 5 MSP, Clutch National list 97 verified reviews · 10 years building mission-critical software

Over 70 apps built and operated in production. Compliance support across SOC 2, HIPAA, PCI, and ISO 27001, controls support; entity-level certification is granted by independent auditors.

A decade building and operating production software for teams behind

The full managed services catalog

Twenty-two services across seven categories

Procurement teams structure RFPs around how MSP capabilities are categorized. Our catalog mirrors that structure, click any category to see the services and how each is delivered.

See how the catalog maps to your environment, schedule a discovery call

What ten years of running production software taught us

Three differentiators pure-play MSPs don't have

These are not marketing claims. They are habits we built running hundreds of apps, and the engagements behind the 97 Clutch reviews.

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Operational maturity from production, not a playbook

Pure-play MSPs train on a service catalog. We trained on production incidents, after-hours pages, dependency upgrades that broke staging, same-day security-patch decisions. When something breaks Tuesday at 11pm, the team knows the texture of the problem because it has lived it.

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Custom engineering depth pure-play MSPs can't match

Integrations and automation are core services, not upcharges. The same engineers who shipped production release pipelines build the integration connecting your finance system to your identity platform, no third-party referral.

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A dedicated MSP team, named contacts, vCIO at every tier

We don't pull engineers off application development to run MSP engagements. The delivery team is separate, dedicated, and named, with a technical account manager at Operations and Enterprise tiers and vCIO advisory included at every tier.

How an engagement starts, scopes, and runs

Five steps from first contact to steady-state

Discovery call

30 minutes

A senior engagement lead and a senior engineer who has run production software, not a sales rep. Output is a yes/no on advancing.

Scoping & assessment

2–4 weeks

Environment review, gap analysis against your objectives, and SLA design. Read-only access under NDA where needed.

Proposal & SLA design

1–2 weeks

Written proposal: pricing model, SLA terms by severity, scope statement, and draft MSA.

Onboarding & transition

30–90 days

Platform deployment, knowledge transfer, runbook construction, monitoring integration, pilot operations.

Steady-state operations

Ongoing

Monthly reporting, quarterly business reviews, annual roadmap, named TAM at Operations and Enterprise.

SLA is scoped per engagement during the proposal phase, first-response and resolution times by severity, uptime targets, and escalation paths. We don't publish a single SLA here because environments vary; the proposal phase exists to write that SLA together.

The operational record

The four apps that taught us how to run an MSP

Not testimonials, the operational record of running mission-critical software in production for a decade. Each card carries one specific receipt from internal release and incident logs.

Multi-year engagement

Built for classrooms, then re-engineered to survive its own growth

A multiplayer multiplication game for schools. As it spread to classrooms worldwide, scaling the backend horizontally began crashing the realtime layer mid-match. We re-scoped the event system so it held under load, and the founder returned a year later to keep building.

Receipt: 700,000+ students and tens of thousands of teachers (per Number Hive) · realtime layer re-scoped to eliminate cross-match event leakage and hold under horizontal scaling · multi-year, return-client engagement.

6 years live

Inventory operations at retail scale

End-to-end inventory operations system running through peak retail load without degradation.

Receipt: ~14,000 SKUs tracked · peak 9,200 orders/day · end-to-end latency under 90 seconds.

Consumer marketplace (NDA) · 7 years live

Scaled 100× in a six-week emergency window, zero downtime

A scale-explosion project that had to absorb sudden demand without falling over.

Receipt: scaled from 3,200 to 320,000 concurrent users in 6 weeks without downtime · 18-month post-stabilization hold at that scale.

Loyalty platform (NDA) · 4 years live

Took over from a failed vendor, clean, mid-flight

Recovery-from-failed-vendor engagement. Directly relevant to MSP buyers considering switching providers.

Receipt: codebase recovery in 14 weeks · fortnightly release cadence by week 16 · zero downtime during takeover.

Procurement-stage questions, answered

The questions buyers actually ask

Start a conversation with the team that ran mission-critical software for a decade

Discovery calls run 30 minutes and start with a senior engineer, not a sales rep. We respond within one business day. NDA available on request before the call.